Refund and Cancellation Policy

1. Overview

Detail Engineering Services ("DES") provides shop drawing, takeoff, and bill of materials services billed on a milestone basis, tied to defined project stages agreed with the client before work begins. This policy explains how cancellations and refunds are handled at each stage.

2. Payment Terms

DES does not require an advance or deposit before work begins. An invoice for a milestone is generated only after DES has completed and delivered the corresponding shop drawings, takeoff, or bill of materials for that milestone. Payment is due per the terms stated on the invoice.

3. Cancellation by Client

A client may cancel a project at any time by written notice (email is acceptable). Upon cancellation:

• Any milestone already delivered and invoiced remains payable in full.
• For a milestone in progress at the time of cancellation, DES will invoice for the proportion of work completed up to the cancellation date.
• Milestones not yet started, and not yet delivered or invoiced, are not billed.

4. Cancellation by DES

If DES is unable to continue a project (for reasons other than client default on payment), any amount already paid for work not yet delivered will be refunded to the client on a pro-rata basis.

5. Refund Eligibility

Refunds may be considered where:

• A payment was made in duplicate or in error.
• DES is unable to deliver a paid-for milestone due to circumstances within its control.
• A payment was collected for a milestone that is then cancelled by the client before that work has commenced.

6. Non-Refundable Items

Payments corresponding to milestones that have already been completed and delivered to the client are non-refundable.

7. How to Request a Cancellation or Refund

To request a cancellation or refund, email support@detailes.com with your project reference and the reason for the request. We aim to acknowledge requests within 2 business days and resolve eligible refunds within 7-10 business days of approval.

8. Changes to This Policy

DES may update this policy from time to time. The effective date above reflects the most recent revision.